Privacy Policy

​Sandiacre Coal & Logs (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

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Information We Collect

When you create an account or place an order, we may collect the following personal information:

• Name

• Email address

• Billing and delivery address

• Contact phone number

We do not collect or store payment card details. Payments are processed securely by third-party payment providers.

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How We Use Your Information

We use your personal information only for:

• Creating and managing your customer account

• Processing and delivering your orders

• Communicating with you about your order

We do not use your information for marketing purposes without your consent.

 

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: to fulfil your orders and provide our services

• Legal obligation: to comply with legal and tax requirements

• Legitimate interest: to manage our business operations efficiently

 

Sharing Your Information

We will never sell your data. We may share your information with:​

• IT service providers, to support our website and systems

• Legal or regulatory authorities, if required by law

 

Data Retention

We retain your personal data only for as long as necessary:

• Customer account details: as long as your account is active

• Order records: up to 6 years for tax and legal purposes

 

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally possible)

• Restrict or object to how your data is processed

• Request transfer of your data to another provider

To exercise your rights, please contact us at [insert contact email].

 

Cookies

Our website may use cookies for basic functionality (such as remembering your shopping basket). We do not use cookies for advertising or tracking beyond what is necessary for site performance.

 

Security of Your Data

We take appropriate security measures to protect your personal data against loss, misuse, or unauthorised access.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Sandiacre Coal & Logs
Email: Sandiacrecoalandlogs@outlook.com

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Last updated: 01/10/2025